Our return policy is crafted to the customer’s needs! We accept returns and exchanges within 14 days of the receipt of your order. Returned items must be in New and Unused condition with all the paper work included and security tag intact. Refunds will be in the original form of payment.
If you have received a damaged item, please give our Customer Service a call as soon as you find out. Do not accept packages that show extensive damage. If the item(s) were damaged during shipping, all insurance claims will be done through the carrier.
You must obtain a Return Merchandise Authorization (RMA) Number from us before returning or exchanging the merchandise. No returns will be accepted or processed without a RMA number. Please contact our Customer Support Representative to obtain a RMA number.
All returned merchandise is subject to inspection for scratches, signs of wear, etc. New and Unused condition means that the item was not used, there are no signs of wear, scratches or marks, the security tag is intact, and all the paperwork pertaining to the item is in the same condition as it was shipped in. We cannot accept any items that have any indication of use.
If more then 1 of the same item is returned 12% restocking fee will be charged per item. Engraved, modified or resized (even by us) items are not returnable. Shipping charges and all the other fees associated with the order are not refundable unless the item was damaged, or a wrong item was received. Special orders are not refundable.
All item specifications including weight and size are approximate. We try our best to provide you with the best possible pictures of our jewelry, but there may be size or color difference because of different monitors and computers.
Instructions for returns:
• Meet all the requirements for the return.
• Call our Customer Support to obtain a Return Merchandise Authorization (RMA) Number
• Pack the item you are trying to return the same way it was packaged when you received it.
• For the shipping label, use our address on the invoice, or call our Customer Support. Please address it to the “Returns Department” and include the RMA number on the shipping label.
• Items can be shipped by any carrier, but a tracking number and signature on delivery is required.
• Insure the package that you’re returning. We are not responsible for shipping damage.
Once we receive the returned item(s) and accept them according to the RMA number, the items will be forwarded to inspection where the items will be checked for scratches, marks, security tags, and paperwork. If everything is in order, the return payment or exchange will be processed in the next few days. We will not accept items that are uninsured, require no signature or are packaged improperly.
We are not responsible for the merchandise that is not received by us or doesn’t meet the return requirements.